PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Terms of Website Use
1. General
1.1 These terms of website use (the "Terms") (together with the documents referred to herein) tell you ("you", "your") the terms on which you may make use of our website URL www.equitravelsafe.co.uk including the iOS and android mobile application versions (the Site). Use of the Site includes accessing, browsing, or registering to use the Site.
1.2 Please read these Terms carefully before you start to use the Site, as these will apply to your use of the Site. We recommend that you print a copy for future reference.
1.3 By using the Site, you confirm that you accept the Terms and that you agree to comply with them. If you do not agree to the Terms, you must not use the Site.
2. Other applicable terms
2.1 These Terms refer to the following additional terms, which also apply to your use of the Site:
(a) Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
(b) Our Cookie Policy, which sets out information about the cookies on the Site.
(c) If you visit the Site and proceed to purchase any of our products on it, our Terms and Conditions of Purchase (Online) will apply.
3. Who we are and how to contact us
3.1 The Site is operated by Equi Travel Safe LTD (we or us) using a third party software platform provided by Ecwid Inc. a company registered in California at registered office 144 West D Street, Suite 103, Encinitas, California 92024 USA. Equi Travel Safe LTD is a company incorporated in England and Wales under company number 10273301 whose registered office is at Skeugh Farm, Mill Lane, Stillington, York, Yorkshire YO61 1NQ.
3.2 To contact us, please email info@equitravelsafe.co.uk.
4. Changes to the Terms
We may update the Terms by amending this page. Please check this page from time to time to take notice of any changes we have made, as by continuing to use the Site the Terms are legally binding on you.
5. Changes to the Site
We may update the Site from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it.
6. Accessing the Site
6.1 The Site is made available free of charge.
6.2 We do not make any guarantees that the Site, or any content on it, will always be available, nor that it will be free from errors or omissions, or that access will be uninterrupted or suitable for viewing on your computer or device.
6.3 Access to the Site is permitted on a temporary basis. We may suspend, withdraw, restrict or discontinue the availability of all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.
6.4 You are responsible for making all arrangements necessary for you to have access to the Site.
6.5 You are also responsible for ensuring that all persons who access the Site through your internet connection or through your device are aware of the Terms and other applicable terms and conditions, and that they comply with them.
6.6 The Site is only for users in the UK.
7. Your account and password
7.1 If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
7.2 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
7.3 If you know or suspect that anyone other than you knows your password, you must promptly notify us at info@equitravelsafe.co.uk.
8. Acceptable Usage
8.1 You must not use the Site for unlawful purposes.
8.2 When using the Site, you must not:
(a) do anything that breaches any applicable laws;
(b) access or attempt areas of the Site, the server on which the Site is stored or any server, computer or database connected to the Site that you do not have authority to access;
(c) do anything which places an unreasonably large load on the Site or the computer systems on which the Site runs;
(d) modify, adapt or reverse engineer any element of the Site;
(e) knowingly or recklessly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful or malicious programs or similar computer code designed to adversely affect the operation of any computer software or hardware ("Computer Viruses");
(f) attempt to disrupt or interfere with the Site or another person's use of the Site in any way or use the Site to disrupt or interfere with our network;
(g) probe, scan or test the vulnerability of the Site or any network to which it is connected;
(h) intentionally or recklessly corrupt any data, documents or material available through the Site; or
(i) assist, encourage or permit any other person to do any of the acts described above.
9. Intellectual property rights
9.1 We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
9.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use.
9.3 You must not:
(a) post any copies or downloads of materials which come from the Site on any networked computer, or publish them or make any statements or undertake any actions in relation to them;
(b) modify, reproduce, duplicate, copy or re-sell any part of the Site or copies (digital or paper) of any materials you have printed off from the Site;
(c) remove any indications of ownership from any material which came from the Site or claim it as your own or as that of any other organisation or person; or
(d) use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
9.4 Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.
9.5 You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors where appropriate.
9.6 If you print off, copy or download any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10. No reliance on information
10.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.
10.2 Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.
11. Limitation of our liability
11.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
11.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.
11.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, the Site; or
(b) use of or reliance on any content displayed on the Site.
11.4 If you are a business user, please note that in particular, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill or reputation; or
(e) any indirect or consequential loss or damage.
11.5 We will not be liable for any loss or damage caused by a Computer Virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.
11.6 We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
11.7 Different limitations and exclusions of liability will apply to liability arising as a result of orders placed on the Site, which are set out in our Terms and Conditions for of Purchase (Online) [INSERT LINK TO TERMS AND CONDITIONS OF PURCHASE (ONLINE)].
12. Computer Viruses
12.1 We do not guarantee that the Site will be secure or free from Computer Viruses.
12.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.
12.3 You must not misuse the Site by knowingly introducing Computer Viruses (as defined in Section 8 of these Terms).
12.4 By breaching this provision or section 8.2(e) of these Terms, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
13. Linking to the Site
13.1 You may link to the home page of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.3 You must not establish a link to the Site in any website that is not owned by you.
13.4 We reserve the right to withdraw linking permission without notice.
13.5 If you wish to make any use of content on the Site other than that set out above, please contact info@equitravelsafe.co.uk.
14. Third party links and resources in the Site
14.1 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only.
14.2 We have no control over the content of those sites or resources.
15. Applicable law
15.1 If you are a consumer, please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
15.2 If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
16. Other important terms
16.1 Each paragraph of the Terms operates separately. If a court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.2 If we do not insist immediately that you do anything you are required to do under the Terms, or if we delay in taking steps against you in respect of your breach of the Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Thank you for visiting the Site.
Cookie Policy
Information about our use of cookies
Our website URL www.equitravelsafe.co.uk including the iOS and android mobile application versions (the Site) use cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. By continuing to browse the Site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, mobile phone or tablet if you agree.
We use the following cookies:
· Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site, use the shopping cart and checkout. We use a third party payment solution for checkout on the Site so may need to share information with them for this purpose. As we operate the Site as a digital marketplace we may also need to share your information with third parties that we engage with in order to operate the Site, process payments and deliver your order to you. Please see our Privacy Policy for further information.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily. We may also share this information with our partners for this purpose, please see our Privacy Policy for further information.
· Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name, remember your preferences (for example, your choice of language or region), remember your search settings and remember whether you are logged in or not.
· Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with our partners for this purpose, please see our Privacy Policy for further information.
Our cookies help us:
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Make the Site work as you’d expect
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Save you having to login every time you visit the Site
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Remember your settings during and between visits to the Site
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Improve the speed/security of the Site
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Allow you to share pages with social networks like Facebook
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Continuously improve the Site for you
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Make our marketing more efficient
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Analyse and report sales data to our suppliers.
We do not, without your express permission to do so, use cookies to:
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Collect any personally identifiable information or any sensitive information
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Pass personally identifiable data to third parties (other than as explained in this policy and in our Privacy Policy
Granting us permission to use cookies
If the settings on the software that you are using to view the Site (your browser) are adjusted to accept cookies we take this, and your continued use of the Site, to mean that you agree with this assumption.
Except for essential cookies, all cookies will expire after 2 years.
Third Parties
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) including search engines and social media websites may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Switching cookies off
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies.
It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
If you would like to delete or control cookies on your device or use sites without cookies or would like to know more, visit www.aboutcookies.org or www.allaboutcookies.org.
Privacy Policy
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Introduction
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Equi Travel Safe is committed to respecting and protecting your privacy. This Privacy Policy (the "Policy") (together with our Terms of Website Use and any other documents referred to in it) applies to your use of:
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the website URL www.equitravelsafe.co.uk including the iOS and android mobile application versions (the Site) which is owned and operated by Equi Travel Safe LTD, a company registered in England and Wales under company number 10273301 whose registered office is at Skeugh Farm, Mill Lane, Stillington, York, Yorkshire YO61 1NQ (Equi Travel Safe). Any reference to we or us in this Privacy Policy means Equi Travel Safe;
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any of the services we provide through the Site ("Services") including but not limited to when you buy products with us via the Site, or if you contact us or we contact you about our Services.
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This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
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For the purpose of the Data Protection Act 1998 including any subsequent amending, supplemental or replacement legislation (the Act), the data controller is Equi Travel Safe.
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This Policy is regularly reviewed to ensure that we continue to serve your privacy interests. We reserve the right to update this Policy from time to time, with any updates published on the Site. We therefore encourage you to review our Policy periodically for the most up to date information on our privacy practices. We will not however substantially change the way we use personal information you have already provided to us without the appropriate prior agreement. By continuing to use the Site after a Policy change you are indicating your acceptance of the revised Policy terms.
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You do not need to register to browse the Site, and this Policy sets out how we will use your personal information, regardless of whether you register with us, when you are generally browsing and using the Site. If you would like to register with us so that we can keep you informed about other products, offers, promotions, information and services which Equi Travel Safe offers and which we think may be of interest to you, then please see the "Keeping you informed" section of this Policy.
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Please read this Policy carefully before you browse the Site and/or register with us. If you do not agree with the ways in which we intend to use your personal information then please do not continue to use the Site.
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What information do we collect and how do we collect it?
2.1 We may collect and process the following personal information about you:
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Information you give us. You may give us information when you:
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register on the Site.
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purchase products via the Site.
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correspond with us by phone, e-mail or otherwise.
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This includes information you provide when you register to use the Site, participate in social media functions on the Site or carry out any other activity via the Site, or when you report a problem with the Site or discuss an order or your registration on the Site or use of it with us. The personal information you give us may include your name, billing and delivery address, e-mail address, phone number, financial and credit card information for the purposes of processing payment for purchases made via the Site - please see the ' Information we receive from and share with other sources' section of this Policy) and anything else that you choose to share with us when doing any of the activities mentioned in this section.
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Information we automatically collect. Depending on your device settings (see our Cookie Policy), whenever you interact with the Site or our Services, we may automatically record information from your browser or device. This may include.
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technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Site, your login information, browser type and version, time zone setting, location data, browser plug-in types and versions, operating system and platform.
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information about your visit to the Site, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed, searched for or place in your basket; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer support services number.
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Information we receive from and share with other sources. We work closely with the following third parties:
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Our partner PayPal (Europe) S.a.r.l. et Cie, S.C.A a company with a registered head office at 22-24 Boulevard Royal L-2449, Luxembourg (PayPal) who provides the payment software for the processing of all orders through the Site and who may process your personal information for counter fraud and anti money-laundering purposes as well as payment processing. For further details of what information PayPal processes and how, please see their Terms and Conditions
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Our partner Ecwid Inc a company registered in California at registered office 144 West D Street, Suite 103, Encinitas, California 92024 USA (Ecwid) who provides the platform on which the shop on our Site operates and who may process your personal information for the purpose of creating your account and keeping you updated on the progress of your order. Ecwid will only use the personal information you input when you create an account on our Site (including your name, email address, address and contact number) to notify you that your account has been set up, to let you know that your order has been received by us and to update you once your order has been shipped. For further details of what information Ecwid processes and how, please see their Terms and Conditions. If you do not wish Ecwid to use your personal information for these purposes you should not create an account.
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Third parties that we engage with in order to operate the Site and deliver your order to you;
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Advertising and marketing, analytics and social media providers. This will involve sharing fully identifiable data including use data (eg what’s in your basket or browse history), purchase data (details of your previous orders made via the Site), social data (eg links that you have clicked on and what they relate to), and communications data (relating to queries or complaints received by phone, email or text), and personal information (your full name).
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How do we use your information?
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As a user of the Site, we may use your information in the following ways:
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To provide you with the information and services that you request from us (please see our Terms and Conditions of Purchase (Online) for more details);
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To carry out our obligations to you, such as delivering any Services or orders that you have purchased through the Site;
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To check or confirm your identity if you contact us about an order you have placed via the Site or to identify, prevent, detect or tackle fraud, money laundering or other crime;
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To provide you with updates relating to your order placed via the Site wherever this function is available;
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If you agree, to provide you with information about other goods and services or events that we think may be of interest to you (please see the 'Keeping you informed' section of this Policy);
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To manage your account and respond to your queries;
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To remind you about items in your basket that you haven’t yet proceeded to purchase;
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To use features of social media platforms, for example if you 'like' a page or product or share a 'tweet' then we may link the information from the marketing features of those social media platforms to information we collect through the Site to help us form a better understanding of your interests and to keep you updated with our products, services, offers, promotions and information (please see the 'Keeping you informed' section of this Policy);
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To notify you about changes to the Site;
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To ensure that content from the Site is presented in the most effective manner for you and for your device (computer, tablet, phone or other device). We may use information from cookies and similar technologies to help us with this;
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To create aggregated or statistical data to use for analytical or research purposes to understand and improve customer service, website experience, and your interest in products and services. We may share aggregated or statistical information with third party for their similar purposes;
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To maintain, protect and improve the Site and our Services, and to keep the Site safe and secure;
· We only use location information in a way that is necessary to provide the Services and deliver the products that you want. If you have not allowed your location information to be sent (through the settings menu on your Device), then location information will not be sent.
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We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use or our Terms and Conditions for Consumers or where we think it appropriate to protect the rights, property, or safety of Equi Travel Safe, its staff and contractors and partners, visitors to the Site, our registered consumers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and anti money-laundering.
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We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
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We may also share your personal details with any person (and their and our legal and professional advisers for this purpose) with whom we are negotiating any sale, transfer or re-organisation of the business. If this proceeds, the acquiring party of the business or part of it, may use your personal information in the same ways as set out in this Policy.
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How do we store your information?
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All personal information you provide to us will be stored on our secure servers or those of third parties or contractors we engage to help us run our business. We will keep information no longer than we need to for the purpose for which we collected it. The period of time for which we keep personal information depends on any legal retention period to which we are subject and according to business needs. If you have registered with us then we will keep your personal information for at least as long as you are registered with us.
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The personal information that we collect from you may be transferred to and held by us, or third parties/contractors at a destination outside of the European Economic Area that does not have equivalent data protection laws to those in the UK. We will put in place appropriate measures for the secure and confidential treatment of such personal information.
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Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, for example when you register with us, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
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Unfortunately, the transmission of information via the internet is not completely secure. Although we take appropriate measures to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use security procedures and security features to try to prevent unauthorised access. We ask you not to put any details that are particularly private into free text fields.
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The Site includes social networking features. Please ensure when using these features that you do not submit any personal information that you do not want to be seen, collected or used by other users.
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Cookies
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We use cookies to distinguish you from other users of the Site or Services. This helps us to provide you with a good experience when you use the Site and also allows us to improve the Site. For more information on the cookies we use and the purposes for which we use them, see our Cookies Policy.
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Links to other websites
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The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them (including those linked to your location) have their own privacy policies and that we do not accept any responsibility or liability for these policies or for the processing of your personal information by those parties. Please check those policies before you submit any personal information to these websites.
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Your rights
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We would like to send you information about our Services based on interests you have shown when browsing the Site or purchasing products via the Site to identify other products, offers, promotions, information and services which Equi Travel Safe offers or details of relevant upcoming events which we think may be of interest to you. We may contact you about these products and services by email/text/picture/video/social media messaging service, phone call or post using the contact details you provide on registration or update us with or which we obtain or update through third party sources. If you would prefer us not to process your personal information for direct marketing purposes, you have the right to ask us not to do so at any time. Please see the 'Contact us' section of this Policy.
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Subject to certain exceptions, the Data Protection Act 1998 gives you the right to access personal information we hold about you. You can exercise this right by emailing or writing to us (please see the 'Contact us' section of this Policy) to request this and sending us the prescribed fee of £10.
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Please help us to keep your personal details up to date by promptly notifying us of any changes, for example if you change address or telephone number. If you need to change your personal details or preferences at any time please contact us (please see the 'Contact us' section of this Policy).
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Changes to this Policy
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We review the ways we use your information regularly and, in doing so, we may change what kind of information we collect, how we store it, who we share it with and how we act on it.
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Any changes we may make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.
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Contact us
If you have any questions, comments or requests regarding this Policy please address them to:
Email: info@equitravelsafe.co.uk
Postal: Skeugh Farm, Mill Lane, Stillington, North Yorkshire, YO61-1NQ
Telephone: 07701050472
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Further Information
The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the United Kingdom. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers, such as Equi Travel Safe, are available publicly. You can access them at www.ico.org.uk.
Date: 19.05.2017
Version: 1-2017
Equi Travel Safe Terms and Conditions of Sale
These terms and conditions, together with our Privacy Policy, apply to any products you may purchase from us through our website.
Please read all of these terms and conditions carefully before you order any products because, by ordering, you agree to be bound by them. Each time you place an order you will be asked to agree to these terms and conditions.
Please note that we revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time a contract is formed between you and us (as set out in paragraph 4).
If you do not accept these terms and conditions, you should not order any products from us.
You may wish to print and save a copy of these terms and conditions for your future reference.
1. These terms
1.1 What these terms cover These are the terms and conditions on which we supply products to you when you have purchased them on our website (www.equitravelsafe.co.uk).
1.2 Why you should read them Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are We are Equi Travel Safe LTD, a company registered in England and Wales. Our company registration number is 10273301 and our registered office is at Skeugh Farm, Mill Lane, Stillington, York, Yorkshire YO61 1NQ.
2.2 How to contact us You can contact us by telephoning us on 07701050472 or by writing to us at info@equitravalsafe.co.uk. Skeugh Farm, Mill Lane, Stillington, N.Yorkshire YO61 1NQ.
2.3 How we may contact you If we have to contact you we will do so by telephone or by writing to you using the telephone number or the email address or postal address you provided to us in your order. We operate our website using a third party software platform provided by Ecwid Inc. a company registered in California at registered office 144 West D Street, Suite 103, Encinitas, California 92024 USA ("Ecwid"). Ecwid may contact you on our behalf in respect of your order but only in the ways explained in these terms. For further details please see our Privacy Policy.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Contract restrictions
3.1 Restrictions on delivery areas Please note that we can only deliver in the following geographical areas: the United Kingdom excluding the Channel Islands. Please see paragraph 8 for further information on delivery arrangements.
4. Our contract with you
4.1 Contract terms We revise our terms and conditions from time to time. You and your order will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out in paragraph 4.2).
4.2 How we will accept your order Each time you place an order and we accept it, a new contract is created between you and us. We will provide confirmation of receipt of your order by email sent to the address you provided once we have received your order, but please note that this confirmation of receipt is not our acceptance of your order. Our acceptance of your order will only take place when you receive confirmation of payment of your order in an email sent to the address you provided, at which point a contract will come into existence between you and us.
4.3 If we cannot accept your order If we are unable to accept your order, we will inform you of this by email and will not charge you for the relevant product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a collection or delivery deadline you have specified.
4.4 Your order number We will assign an order number to each order you place via our website and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.5 We only sell to the UK. Our website is solely for the sale of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
5. Our products
5.1 Product images The images of our products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of our products may vary from that shown in images on our website.
5.2 Product information The product information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.
5.3 Intellectual property All intellectual property rights, whether registered or unregistered, used by or subsisting in the products are and shall remain our sole property or (as the case may be) the property of any third party rights owner.
5.4 Product use We have designed the Equi Travel Safe harness product to be used as an aid for the transportation of horses to prevent horses from breaching on the breast bar or rearing onto lockers. We recommend that this product is used in conjunction with 'Captivated Track' fittings that are fitted to a suitable horsebox or trailer by a professional coach builder or fabricator in accordance with the instructions on our website at page https://www.equitravelsafe.co.uk/fitting-installing (we may update these instructions from time to time, please check the website page regularly for any updates). The effectiveness of these products in preventing horses from breaching on the breast bar or rearing onto lockers when in horseboxes and trailers is dependent on the Equi Travel Safe harness being fitted to the horse and to the Captivated Track in accordance with our instructions, and in the Captivated Track being fitted according to our instructions to a horsebox or trailer of suitable construction as determined by a professional coach builder or fabricator and in accordance with our minimum requirements and instructions. Any use of the products outside this scope is not recommended by us and we will not be responsible for any consequences of using the products when not done so in accordance with our instructions. This does not affect your legal rights in relation to faulty or misdescribed products (see paragraph 12.2).
6. Price and payment
6.1 Where to find the price for the product The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see paragraph 6.2 for what happens if we discover an error in the price of the product you order.
6.2 What happens if we get the price wrong It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept and process your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as an error, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
6.3 When you must pay and how you must pay We accept payment via Paypal. You must pay for the products before we dispatch them.
7. Our rights to make changes
7.1 Changes to the products We may change the products:
7.1.1 to reflect changes in relevant laws and regulatory requirements;
7.1.2 to implement minor technical adjustments and improvements; or
7.1.3 in response to a product recall.
If we recall a product that you have purchased from us we will notify you accordingly.
8. Providing the products
8.1 Delivery costs The costs of delivery will be as notified to you before you place your order and confirmed in our acceptance of your order. Please note that our delivery charges may vary according to the delivery costs that we incur.
8.2 When we will provide the products We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
8.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
8.4 Collection by you If you wish to collect the products from us please contact us before placing your order to arrange this with us.
8.5 If you do not re-arrange delivery If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract, in which case paragraph 11 will apply.
8.6 When you become responsible for the products A product will be your responsibility from the time we deliver it to the address you gave us or you collect it from us.
8.7 When you own the products Upon receiving your payment we will identify a product from our stock which will be allocated to this contact.
8.8 Reasons we may suspend the supply of products to you We may have to suspend the supply of a product to:
8.8.1 deal with technical problems or make minor technical changes;
8.8.2 update the product to reflect changes in relevant laws and regulatory requirements; or
8.8.3 make changes to the product as notified by us to you (see paragraph 7).
8.9 Your rights if we suspend the supply of products We will contact you in advance to tell you we will be suspending supply of the product, except in an emergency. If we have to suspend supply of the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
9. Your rights to end the contract
9.1 Your rights when you end the contract will depend on whether there is anything wrong with the product you have bought from us, how we are performing and when you decide to end the contract. These rights are explained below:
9.1.1 if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see paragraph 12;
9.1.2 if you want to end the contract because of something we have done or have told you we are going to do, see paragraph 9.2;
9.1.3 if you have just changed your mind about the product, see paragraph 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions if you (or anyone else) have used the product, and you will have to pay the costs of return of the product; or
9.1.4 in all other cases (if we are not at fault and there is no right to change your mind), see paragraph 9.5.
9.2 Ending the contract because of something we have done or are going to do If you are ending a contract for a reason set out at paragraphs 9.2.1-9.2.5 below you must tell us in accordance with paragraph 10. The contract will then end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to compensation. The reasons are:
9.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
9.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
9.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
9.2.4 we have suspended supply of the products for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
9.2.5 you have a legal right to end the contract because of something we have done wrong.
9.3 Exercising your right to change your mind (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are explained in more detail in these terms.
9.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Equi Travel Safe LTD of Skeugh Farm, Mill Lane, Stillington, York, Yorkshire YO61 1NQ to its customers, which is more generous than your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see paragraph 12.2):
Right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
How our goodwill guarantee is more generous
14 day period to change your mind
30 day period to change your mind (as long as you (or anyone else) have not used the product after the 14 day period granted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013)
9.5 Ending the contract where we are not at fault and there is no right to change your mind Even if we are not at fault and you do not have a right to change your mind (see paragraph 9.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will then end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
10. How to end the contract with us (including if you have changed your mind)
10.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
10.1.1 Telephone or email Call us on 07701050472 or email us at info@equitravelsafe.co.uk. Please provide your name, home address, details of the order and, where available, your telephone number and email address.
10.1.2 Online Complete the 'Contact us' form on our website..
10.1.3 By post Write to us at Skeugh Farm, Mill Lane, Stillington, York, Yorkshire YO61 1NQ, including details of what you bought, when you ordered or received it and your name and address.
10.2 Returning products after ending the contract If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at Skeugh Farm, Mill Lane, Stillington, York, Yorkshire YO61 1NQ or allow us to collect them from you. Please call us on 07701050472 or email us atinfo@equitravelsafe.co.uk to tell us you wish to end the contract and to arrange for the return of the products to us. If you are exercising your right to change your mind you must return the products within 14 days of telling us you wish to end the contract.
10.3 When we will pay the costs of return We will pay the costs of return:
10.3.1 if the products are faulty or misdescribed; or
10.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
10.4 What we charge for collection If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. We will confirm this amount to you when you contact us to arrange the collection.
10.5 How we will refund you We will refund you the price you paid for the products, including delivery costs if applicable, by the method you used for payment. However, we may make deductions from the price, as described below.
10.6 Deductions from refunds if you are exercising your right to change your mind If you are exercising your right to change your mind:
10.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling or using them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
10.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
10.7 When your refund will be made We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
10.7.1 Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see paragraph 10.2.
11. Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
11.2 You must compensate us if you break the contract. If we end the contract in accordance with paragraph 11.1 we will refund any money you have paid for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
12. If there is a problem with a product
12.1 How to tell us about problems If you have any questions or complaints about a product, please contact us. You can telephone us on [INSERT TELEHONE NUMBER] or write to us at [INSERT EMAIL ADDRESS AND POSTAL ADDRESS].
12.2 Summary of your legal rights We are under a legal duty to supply products that are in conformity with the contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
For consumers only: Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
· up to 30 days: if your goods are faulty, then you can get a refund.
· up to six months: if your faulty goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· up to six years: if the goods can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.